TSI follows a Personal Contact Strategy. When you call us for support, you get a real person from our team on the phone right away. As we work on resolving your support issue, you will be updated on the progress or any status changes.
We understand that your time is valuable, which is why our goal is to get your support issues fixed as soon as possible so you can get back to work. If we are unable to resolve your support issues in a timely manner, the ticket will be escalated to the next tier of IT support, or if need be, escalated to one of our senior engineers.
We believe that technology should work for you, not against you. That’s why we, at TSI, make sure our clients are satisfied and everything is running smoothly before we close a ticket.