Getting Support is as Simple as a Phone Call
Even with the most comprehensive support and guidance, unwanted events can still occur. If this should happen, you can rest easy knowing that we are responsive and will work quickly to resolve the issues before they begin to have negative consequences on your business.
TSI follows a Personal Contact Strategy. When you call us for support, you get a real person from our team on the phone right away. As we work on resolving your support issue, you will be updated on the progress or any status changes.
We understand that your time is valuable, which is why our goal is to get your support issues fixed as soon as possible so you can get back to work. If we are unable to resolve your support issues in a timely manner, the ticket will be escalated to the next tier of IT support, or if need be, escalated to one of our senior engineers.
We believe that technology should work for you, not against you. That’s why we, at TSI, make sure our clients are satisfied and everything is running smoothly before we close a ticket.
TSI’s Support Process
If the support issue is not resolved in a timely manner, it will be escalated
to the next tier of support, or if need be, to one of our senior engineers.