MSPs as Strategic Technology Partners for Small to Medium-Sized Enterprises
While advancing technologies online continually streamline business processes, as well as expand operational abilities, they also are urging small to medium-sized enterprises to adapt to the newest option. Knowing what and when to change may be challenging, which is a reason why small to medium-sized enterprises need their MSP’s to additionally be their strategic technology partner.
Integrate Cloud-Based Applications
SME’s come in multiple types and sizes, but all have Information Technology infrastructure running their business. Before mobile and cloud computing solutions became available, on-premise enterprise applications and systems were the norms.
SMEs new norm involves a hybrid enterprise system that utilizes some proprietary software and hardware solutions blended with cloud-based software options. BYOD policies further have added to the quantity of systems and applications that must be managed in a single workplace.
The increase of cloud-based services for companies has been a game-changer for several industries, which includes in the MSP world. Since the 90s, MSP’s have concentrated on remote monitoring, as well as managing on-premises Information Technology infrastructures; emerging cloud-based services, as well as VARs (value-added resellers) now are sparking competition, and asking MSP’s to grow their services.
Integrating a cloud-based application into an enterprise system is something small to medium-sized enterprises are doing to streamline operations, as well as increase the bottom line, but do they have the support and expertise to manage these applications with efficiency and effectiveness?
For most small to medium-sized enterprises, the answer is usually no, which is the reason why managed service providers are adapting their services to become STPs (strategic technology partners), as well as CIOs for their small to medium-sized enterprise clientele.
Transitioning Enterprise Systems
As an enterprise system transitions from only on-premises to cloud-based hybrid systems, their Information Technology infrastructure ultimately becomes more complex. With several vendors to coordinate with, Information Technology departments quickly can become stretched thin and disorganized.
With limited Information Technology resources, small to medium-sized enterprises may augment their team by utilizing an MSP as their strategic technology partner. The MSP’s experience and expertise with technology helps direct and guide businesses in the proper direction. The MSP may be hired as the company’s CIO, which offers efficient leadership while transitioning enterprise systems.
Unbiased Vendor Assessment
As cloud-based software vendors provide their own support, they do not have an unbiased and encompassing view of the company’s whole IT infrastructure. That means IT staff for SME’s have the job of accomplishing streamlined interoperability and general compatibility with disparate systems and applications.
Internal IT departments also have the job of implementing and selecting new solutions into current enterprise systems. For small to medium-sized enterprises that have limited IT departments, those tasks easily can become overwhelming, leading to continuity problems from undiscovered incompatibility.
What is needed is an unbiased view from an Information Technology professional with the best interests of the small to medium-sized enterprise in mind. Acting as a strategic Information Technology partner, the outsourced MSP may assist SMEs in understanding what each vendor’s service does, as well as how it’ll fit into their general IT infrastructure.
Consolidating support along with unbiased expertise provides small to medium-sized enterprises the know-how to select the solutions and applications which match their needs. The vertical support provided by vendors may effectively be used as combined with the unbiased STP view, as it’ll bring SME’s the understanding and clarity to move ahead with confidence.
Expanded Experience with Strategic Information Technology Planning
SMEs generally focus on marketing, managing sales, customer service, and inventory, which oftentimes means strategic Information Technology planning is not developed to their advantage. Non-tech businesses typically lack the experience and expertise to develop efficient strategies with Information Technology planning.
It’s understandable considering how complex Information Technology can be, as well as how quickly technologies online are developing. The temptation of not sticking with and planning outdated Information Technology infrastructures is strong, but this strategy may lead to security risks, which falls behind the competition, and loses out on golden opportunities.
Strategic Information Technology planning is a necessary element for business continuity and growth. The more effective an IT strategy, the more efficient and streamlined enterprise systems become. The only thing necessary is a strategic technology partner that formulates, guides, and directs all plans to fruition.
MSPs have offered important services to millions of companies since Information Technology infrastructures became ubiquitous inside modern companies. According to an infographic by Tech Target, 39 percent of small to medium-sized enterprises still are “utilizing managed services in some capacity”, showing us how relevant their services remain.
MSPs’ relevance is changing as cloud-based WaaS, PaaS, and SaaS applications become more prevalent inside hybrid enterprise systems. Now, serving their clientele means offering cloud services, as well as outsourced roles as an STP and/or CIO. Those expanded roles are filling an important need for small to medium-sized enterprises that have limited expertise and IT departments.
MSPs are within the ideal position to provide SMEs a holistic option for their IT needs. While still managing, supporting, repairing, and monitoring on-premises enterprise systems, they additionally can provide their experience and expertise as an outsourced STP and CIO. Their unbiased vendor view, their knowledge of their clientele’s IT infrastructure, and their experience with and expertise in technology in general, provides MSPs the special capability of developing an efficient strategic IT plan for every client.
For more information contact TSI today!