Managed it services
TSI provides our clients with quality, reliable and secure technology solutions, with a human touch. We help eliminate "IT anxiety" and help you focus on your core business.
Always get a human.
When you call us for support, you'll get a real person. Everytime. Even late at night, we keep a technician on call to handle emergences.
We answer fast.
Your time is valuable. Our team averages about two rings to pick up the phone. We work hard to resolve your support request immediately. No long queue time, no voicemails, no problem.
custom tailored solutions.
Our team works with you to design and implement only the technology you need, exactly when you need it. Nothing more, nothing less.
no geek speak.
IT doesn't need to be confusing. Our invoices make sense. Our technicians speak like people. You know exactly what's going on and what you're paying for.
stay in the loop.
We'll keep you in the loop on progress or status changes related to every issue. You choose how often you want updates, and we'll tell you as son as anything changes.
We'll reach out quarterly to see how you're doing, make sure we're meeting KPI's, and ask what we can do to better help you. These aren't sales calls. They're accountability calls. We want to learn.
Personal contact strategy
TSI is distinguished in the industry by our personal contact strategy. When you contact us, you talk to a real person on our support team and our technicians work on the job through completion. We are further noted for our quality products and industry leading, budget friendly pricing strategies. These qualities provide a value-added package to our clients. Our core business strengths are:
- Managed Technology Services
- Internet Website Services
- Cyber Security Planning and Protection
- Network and Infrastructure Engineering
- Voice Over Internet Protocol Solutions
- Data Center Operations
our service model
Our service model, performed by our engineering and support teams, is built upon structured planning, quality installation and industry-leading tools to monitor client infrastructure systems and functions. Our 24/7 network monitoring service allows us to detect and resolve matters before they escalate and result in downtime, data loss or expensive repair issues. Some of the items we monitor include:
- Network and server availability
- Hardware integrity and reliability
- Data storage and availability
- Server traffic and load
- VoIP phone availability
- Internet service
While we monitor day-to-day operations and resolve issues as needed, we also perform periodic onsite analysis of your entire infrastructure for its performance against established goals and objectives. This review allows us to assess whether you are achieving the desired level of performance and organizational productivity. We can also help with planning and budgeting to meet short, near and long-term goals and objectives.