TSI has long been counted among the world's Top Managed Service Providers. We've ranked in the Channel Futures MSP 501 every year since 2013. Our clients count on us for reliable, secure, high-quality technology solutions that take away the anxiety so they can get back to work.
Our industry-leading Security Information Event Management (SIEM) tools will monitor, detect and protect against all security-relevant events. We use a layered security model that combines the latest threat intelligence with a deep understanding of every possible angle of vulnerability.
VOICE OVER IP:
We install 3CX-based phone systems for clients ranging from small businesses all the way to large government organizations with several thousands phones. Get the simple, custom solution you need, or go all out with the bundled advanced features in the PRO and Enterprise editions.
YOUR HAPPINESS IS OUR FAVORITE METRIC.
Every encounter we have with you receives a customer happiness score from a neutral, third-party system. We use these scores to monitor how our team is doing in real time. TSI consistently performs at a 98% average happiness rating - a score that would leave just about every other MSP in the dust.
How does TSI do it? We pay attention and never hesitate to make adjustments. Our team always wants clients to be completely happy with what we do.
OUR PHILOSOPHY ON CUSTOMER SERVICE
ALWAYS GET A HUMAN.
When you call us for support, you'll get a real person. Every time. Even late at night, we keep a technician on-call to handle emergencies.
KNOW YOUR TEAM.
TSI gives every client a dedicated team. You'll have their names. We'll send you pictures. Whenever you need something, you'll know exactly where to go - and they'll know you.
WE ANSWER FAST.
Your time is valuable. Our team averages about 2 rings to pick up the phone. We work hard to resolve your questions or issues immediately. No long queue times, no voicemails, no problem.
STAY IN THE LOOP.
We'll keep you in the loop on progress or status changes related to every issue. You can choose how often you want updates, and we'll tell you as soon as anything changes.
NO GEEK SPEAK.
IT doesn't need to be confusing. Our invoices make sense. Our technicians speak like people. You know exactly what's going on and what you're paying for.
We'll reach out quarterly to see how you're doing, make sure we're meeting KPI's and ask what we can do to better help you. These aren't sales calls. They're accountability calls. We want to listen.
Our team works with you to design and implement only the technology you need, exactly where you need it. Nothing more, nothing less.
TSI never stops working. We detect and resolve network, hardware and server matters before they escalate into downtime, data loss or repair issues.
Antivirus, a firewall and a password isn't enough anymore. TSI provides cutting-edge IT solutions for the sophisticated tech environment of the 2020s.
TSI is a highly qualified MSP with numerous industry certifications. We're also well-versed in all major security protocols and regulatory compliance standards (PCI DSS, HIPAA, FISMA, SOX, and more). You can trust us to help you maintain full compliance.